Frequently Asked Q's
Q1: How do I track my order?
A: For orders under $10 and single starter orders, we ship in standard kraft envelopes without tracking. For all other orders, we provide USPS Ground Advantage or Priority shipping with a tracking number, which will be provided to you when your order is shipped.
Q2: What should I do if my order hasn't arrived yet?
A: Please allow 7-10 business days for delivery if your order was sent in a kraft envelope. However, depending on USPS busyness, holiday times, and potential delays, it could take up to 2 weeks for delivery. Please keep this in mind around the holiday season when ordering gifts. For faster delivery, we recommend opting for tracked shipping options like Priority or Ground Advantage, as they typically have a shorter delivery time. If your order hasn’t arrived after the estimated time, please reach out to us to assist in resolving the issue.
Q3: Can I make changes to my personalized order?
A: For engraved and personalized orders, we will engrave the item exactly as specified in the personalization option at checkout. If you need to make any changes, please contact us as soon as possible because we complete these orders within 24 hours.
Q4: How do I get started with my new sourdough starter?
A: Beginning your sourdough journey is simple! Your starter comes with detailed instructions. Here's a condensed version:
1. On Day 1, mix the starter with molasses, flour, and water.
2. Continue feeding for the next few days.
3. After Day 5, your starter should be active and ready for baking. Check our full instructions included in your package for more details.
Q5: How should I store my starter?
A: Store your active sourdough starter at room temperature, ideally in a warm spot (70-85°F/21-29°C), such as a kitchen counter. For longer storage, you can refrigerate it and feed it weekly.
Q6: Can I use a different flour for feeding my starter?
A: Yes, you can experiment with different flours. We recommend organic and whole grain flours for the best results, but feel free to explore other options based on your preferences and dietary needs.
Q7: I’m new to baking sourdough. Do you have a recipe to follow?
A: Absolutely! Each order comes with our detailed favorites sourdough recipe that has been tried and loved by hundreds of customers, resulting in delicious bread! If you’re interested in the recipe alone and already have your own sourdough starter, it will work perfectly with any starter. You can also find this popular recipe available for sale in our shop. For a quick overview:
- Mix the ingredients and let it sit.
- Perform stretch and folds.
- Allow the dough to ferment, then shape and proof.
- Preheat your oven with a Dutch oven inside.
- Score and bake as directed.
Refer to the included instructions with your starter or visit our shop for more resources!
Q8: What if I have more questions or need help?
A: We're here to help! Feel free to message us through Etsy with any questions or concerns. We love supporting our customers in their sourdough adventures.